Specktacular Yarns

Policies

Payment:

We accept all major credit cards. We use encrypted SSL security to ensure that your credit card information is 100% protected.

Shipping:

All items will be shipped using standard USPS First Class Mail or Standard USPS First Class International Mail. International shipments may require custom fees upon receipt of order. Specktacular Yarns is not responsible for those charges, nor can we take action once it's out of our hands.

Please review your address before placing your order. Once an item is shipped, we have no control over the package. Items will be shipped to the address shown on order. 

Orders are shipped via USPS and calculated at checkout. Orders are calculated based on buyer preference and package weight. 

*rates subject to change without notice

Returns and Exchanges:

If there is a problem with your order, please contact me within five days of receipt of the yarn via the contact page or email me at support@specktacularyarns.com. We strive for customer satisfaction and will make any effort to ensure you are fully satisfied. We quality check all items; however, if there is any error on our part, we will be sure to correct it as soon as possible. In all other instances, sales are final.

Eligible returns must be requested via email within five days of the date of delivery. Yarn should be returned in the same condition in which it was received, and it should include all items that were in the original package. Yarn that has been skeined or caked are not returnable under any circumstance. 

Privacy Policy:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOU’RE RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, or policies, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@specktacularyarns.com or our contact form.